[News]

News: Welcome to Hostpapa Forums!

[Shywolf]

Members of our website, an author's website, have been getting random '500 Internal Server Error' pages when navigating to, and within, our forums (we're running Phorum with MySQL).  Sometimes they get pages of text without the style elements.  There doesn't seem to be any pattern to it, and although we've advised them to hit the browser refresh button as a temp workaround, we'll lose some members if it doesn't get fixed soon.  So, two questions:

1.  Has anyone else experienced this problem?

2.  Any suggestions to correct it?

[JonathanR]

Hello,

The 500 server error could mean a few different things.
It would be difficult to determine the specific cause and solution from forums
What I would advise would be to contact us via ticket or an email to info@hostpapasupport.com
You can also contact us via phone or chat. 24 hours a day.

Also, I came across this link which helps explain 500 errors and common ways of troubleshooting them.
http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm

[arracherire]

hy,
i'm french and i have the same pb, and the same answer for the hostpapa support
i check the response time of my site with PINGDOM: http://www.pingdom.com

For this day
Uptime: 97.52%  - Downtime: 55m 3s  -

Total of all checks.
Avg. Response Time
1235 ms

but the support say: no problem on the server

sincerly
L'Arrache Rire
http://asso.arracherire.fr

[arracherire]

hy,
just a little post for inform you off the evolution of my problem.
after many contacts with the support, and few network trace, the hostPapa's support said me there is a user who consume a lot of bandwith.
I check always my site and that's seems better but the response time stay long.
Patient patient and hope ....
-18/02 uptime:100% ; response time:1008ms
-19/02 uptime:97,91% ; downTime:30min ; response time:1395ms
-20/02 uptime:98,96% ; downTime:15min ; response time:1298ms
-21/02 uptime:93,74% ; downTime:1h30min ; response time:1352ms
-22/02 uptime:99,30% ; downTime:10min ; response time:1352ms
-23/02 uptime:99,65% ; downTime:5min ; response time:1561ms