i joined hp ,as it got good reviews.paid £84 .for 3years..had few problems .blank pages .2 home pages .tabs did not go to other pages.any way tried to delete one home page to use better looking .template.deleted more than i shud..told hp whati did.thay said hp would reset account to start over .instead got a link to do it my self.after having to change dns myself .even thow i ticked box for hp to do it for me ,decided to give up .and cancel before 30 days was up.no problem with custermer service ,just got the impression thy would rather give links out and you sort it out....got email today .refund for £60..[uk]...?..£24...for doing nothing.i have my own domain...so ware is full refund as it says in add.....
Hello,
Thank you for your reply.
Unfortunately billing matters such as refunds can often be rather case specific so we would not be able to properly investigate the issue without discussing account specific information. It would be best not to discuss billing matters like this in the forums so what I would advise would be to give us a call, or go on chat to speak with a live agent. Or if you can send us an email to info@hostpapasupport.com with your inquiry and we can forward the issue directly to our billing department.
Print